Đội Phó Phục Vụ Hành Khách/ Passenger Services Assistant Team Leader

Category

Vietjet Ground Services Center (HAN)

Open

19/06/2026

Close

31/08/2026 Doi Pho Phuc Vu Hanh Khach/ Passenger Services Assistant Team Leader (VJGS Noi Bai) Job Overview Interview Schedule Working location: Noi Bai International Airport

Quantity

2

Salary

Competitive

Required Document

VJC-PD-FRM-12 Form Job Application Coming soon

Job Description

• Chiu trach nhiem giam sat viec cung cap cac dich vu lien quan den dich vu hanh khach va dich vu hanh ly tren cac chuyen bay khoi hanh cua VJ
• Ho tro Doi truong Dich vu hanh khach giam sat viec phan cong nhiem vu cho nhan vien trong doi dua tren lich bay de dam bao vi tri phu hop cho nhan vien theo quy dinh cua VJGS
• Duy tri & phat trien chat luong dich vu thong qua dong gop y kien phan hoi & thuc hien cai tien chat luong theo dinh huong cua VJGS va can bo cap quan ly
• Chiu trach nhiem xay dung moi truong lam viec chuyen nghiep, nang cao tinh than dong doi va trach nhiem ca nhan
• Ho tro Doi truong Dich vu hanh khach kiem soat cac quy trinh dich vu dua tren tieu chuan cong viec de dam bao an toan, an ninh va chat luong hoat dong cua nhom
• Tham gia huong dan, dao tao nhan vien moi va nhan vien cap duoi nham han che nhung sai sot co the xay ra trong qua trinh phuc vu
• Tuan thu cac chinh sach cua VJGS cung nhu Cong ty
• Tuan thu va theo doi chat che cac chinh sach, quy trinh ve an toan & an ninh cung nhu hanh khach
• Tuan thu cac quy trinh, quy dinh cua cong ty, phan cong can bo quan ly va thuc hien tat ca cac nhiem vu tren
• Tham muu cho Doi truong dich vu hanh khach va Quan ly dich vu hanh khach trong viec lap ke hoach va danh gia cac hoat dong cua nhom nham duy tri an toan va phat trien chat luong dich vu
• Bao tri, bao quan cac trang thiet bi, dung cu cua bo phan
• Ho tro Doi truong Dich vu Hanh khach Giam sat viec nhan vien tuan thu cac quy trinh, chinh sach trong noi bo ban quan ly nham dam bao an ninh, an toan trong hoat dong
• Duy tri suc khoe va an toan lao dong tai khu vuc lam viec
• Thay mat Quan ly Dich vu Hanh khach phoi hop voi Cang vu hang khong dia phuong hoac dai dien Quan ly Chinh phu
• Bao cao hang tuan, hang thang ve hoat dong cua nhom cho quan ly de kip thoi sua chua nhung sai sot co the xay ra
• Phoi hop voi cac bo phan lien quan de dam bao chat luong nhiem vu duoc giao
• Thuc hien cac nhiem vu khac theo su phan cong cua quan ly cap tren

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• Responsible for supervising the providing services which are related to passenger services, and baggage service operations of departure VJ flights
• Assist the Passenger services Team leader in overseeing the task assignment for staff within the team based on the flight schedule to assure suitable positions for staff according to VJGS regulations
• Maintains & develops service quality through feedback contribution & implements quality improvements in line with the orientation of VJGS and managing level officers
• Responsible for building up a professional working environment, enhancing teamwork & personal Key Responsibilities
• Assist the Passenger services Team leader to control the service procedures base on the work standard to assure safety, security, and the quality of the team's activities
• Participate in guiding, and training the new staff and the lower level staff in order to limit the possible mistakes during the service process
• Comply with the policies of VJGS as well as the Company
• Strictly comply & follow up the policies, and procedures of safety & security as well as the passenger
• Comply with procedures, regulations of the company, designation of managing level officers, and execute all tasks above
• Advise the Passenger service Team leader and Passenger service Manager in planning, and evaluating the team's activities to maintain safety and develop service quality
• Maintaining & preserving the department's equipment, and devices
• Assist the Passenger service team leader in Supervising the compliance of staff with procedures, and policies within the managing team in order to ensure security, and safety in operations
• Maintaining occupational health & safety in the working area
• On behalf of the Passenger service Manager coordinate with Local airport Authorities or Government Management representatives
• Weekly, and monthly reports of the team's activities for managers in order to timely correct possible mistakes
• Coordinate with the related divisions to assure the quality of the assigned tasks
• Execute other tasks as assigned by upper-level manager

Job Requirement

• Hoc van:
• Tot nghiep dai hoc hoac cao hon
• Kinh nghiem:
• Co it nhat 5-7 nam kinh nghiem trong nganh hang khong
• Co it nhat 1 nam kinh nghiem quan ly
• Ngoai ngu:
• Tieng Anh: TOEIC 550 (hoac tuong duong) hoac tot nghiep dai hoc/chuyen nganh tieng Anh
• Uu tien cac thi sinh co the noi cac ngon ngu khac (Nhat Ban, Han Quoc, Trung Quoc...)
• Ky nang tin hoc van phong:
• Kien thuc sau rong ve Microsoft Office, chang han nhu Excel, PowerPoint
• Yeu cau khac:
• Suc khoe tot va co the lam viec duoi ap luc
• San sang lam viec theo ca
• Can than, trung thuc, co trach nhiem va lam viec theo nhom
• Ky nang giao tiep tot, noi troi chay, giong noi truyen cam hung
• Thai do tot khi giao tiep voi khach hang va dong nghiep. Ky nang giai quyet van de
• Ky nang lanh dao

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• Education:
• University graduation or above
• Experience:
• At least 5-7 years of experience in aviation industry
• Minimum 1 year of management experience
• Language skills:
• English: TOEIC 550 (or equivalent certificate) or University graduation/graduated from English major
• Priority for the candidate can speak other languages (Japanese, Korean, Chinese...)
• Computer skills:
• Extensive knowledge of Microsoft Office, e.g., Excel, PowerPoint
• Other Requirements:
• Good health, be able to work under pressure
• Willing to work in shift
• Careful, honest, responsible, teamwork
• Good communication, speaking fluently, inspirational voice
• Gracious attitude when communicating with customers as well as colleagues. Issues-solving skills
• Leadership skills

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