GO Duty Officer

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08/08/2026

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08/09/2026 GO Duty Officer (RMQ • Taichung International Airport | Tai Zhong Guo Ji Ji Chang ) Job Overview Interview Schedule Working location: RMQ • Taichung International Airport | Tai Zhong Guo Ji Ji Chang

Quantity

Salary

Competitive

Required Document

VJC-PD-FRM-12 Form Job Application 13 Aug 2026:Online

Job Description

I. Phuc vu hanh khach:

Ra quyet dinh va dua ra giai phap cho cac van den phat sinh lien quan den hoat dong tai quay thu tuc, kiem soat giay to du lich, san do/hang hoa/chuyen bay bat thuong.
Phoi hop voi thu tuc vien dat giu cho, kiem soat chuyen bay dang mo lam thu tuc, uu tien cho cac truong hop can giai quyet gio chot.
Kiem soat thuc hien dong/mo quay/cua khoi hanh theo cac thoa thuan chat luong dich vu (SLA) va quy trinh cong viec (SOP)
Giam sat thai do/tac phong phuc vu cua doi ngu nhan vien lam thu tuc tai quay lam thu tuc/cua khoi hanh, thuc hien dung chuan dong phuc/trang diem/tac phong giao tiep do Hang qui dinh nham giam toi da khac khieu nai ve chat luong dich vu.
Phoi hop voi cac bo phan lien quan phuc vu khach VIP/CIP/Skyboss hoac cac san pham dich vu dac biet.
Giai quyet khieu nai ve ve, hanh li va dich vu cong them cho khach co mat tai san bay.
Cap nhat qui trinh moi ve ve, hanh li va dich vu cong them va trao doi thong tin trong toan doi phuc vu hanh khach tai san bay.

II. Dich vu san do:

Giam sat hoat dong chung cua ramp & cargo cho nha ga
Phoi hop voi phong ban lien quan giai quyet cac su co bat thuong cua cargo & ramp service
Dam bao ramp & cargo van hanh hieu qua xuyen suot cho cac ga tuong ung
Giam sat va dam bao nhan vien tuan thu cac quy dinh an toan trong qua trinh van hanh ramp
Kiem tra thoi gian dong/mo cua quay check-in/boarding gate theo SLA va SOP

III. Cong viec thong thoai:

Ket noi headset voi may bay, giao tiep voi co truong thong qua inter-phone
Theo doi va phat hien nhung diem bat thuong tren may bay, kip thoi bao cao voi co truong phu trach chuyen bay do
Ket noi lien lac voi phi cong, khi tien trinh hoan tat, sap xep doi ngu vay tay chao phi doan
Dam bao he thong bao cao luon duoc hoan thien, dam bao cac van de ve an toan, bao mat

IV. Nhiem vu khac:

Tham gia cac khoa dao tao khi duoc yeu cau
Thuc hien cac nhiem vu khac theo yeu cau cua cap tren

..............................................................................................................................................................................................................................

I. Passenger services:

To decide and find a solution in the event of problems about ramp & cargo operations/discrepancies.
Coordinate with the check-in agent to monitor the current flight and handle last-minute circumstances.
Supervise the opening/closing time of the check-in counter/boarding gate according to SLA and SOP.
Monitor the attitude/uniform/grooming/service manners of ground staff at the check-in counter/boarding gate.
Coordinate with the relevant department to serve VIP/CIP/Skyboss passenger or specific product.
Handle all passengers' complaints related to ticket, excess baggage, and add-on service at the airport.
Timely update, distribute the new procedure of ticketing, baggage, and add-on services to all handling teams at the airport

II. Ramp services:

Monitor overall performance of ramp & cargo services for the station
Coordinate with related departments on solving the abnormal issues of cargo & ramp services
Ensure the ongoing effectiveness of ramp & cargo operation for respective stations
Supervise and ensure that staff comply with safety regulations during ramp operation
Supervise the opening/closing time of the check-in counter/boarding gate according to SLA and SOP

III. Headset communication task:

Connect headset with aircraft, communicate with captains via interphone
Observe and notice abnormalities in aircraft and timely report to the captain on duty
Establish headset communication with the pilot. When the process is done, a goodbye performance shall be performed
Ensure the reporting system is always available for safety/security-related occurrences and issues

IV. Other tasks:

Participate in the training course if requested.
Execute other tasks as assigned by supervisor or upper-level manager

Job Requirement

Nam cao tren 1m68, Nu cao tren 1m60, Ngoai hinh uu nhin
Hoc van:
Tot nghiep Cao dang/Dai hoc tro len
Kinh nghiem (Experience):
Uu tien ung vien co kinh nghiem lam viec trong nganh hang khong va dich vu san do
Ngoai ngu (Language skills):
Ky nang tieng Anh, TOEIC 500 (hoac chung chi tuong duong) hoac tot nghiep nganh Ngon ngu Anh
Uu tien ung vien co the giao tiep ngoai ngu 2 (Nhat, Han, Trung ...)
Ky nang mem (Soft skills):
Can than, chinh truc, trach nhiem, co tinh than dong doi
Ki nang giao tiep tot, luu loat va ky nang giai quyet van de
Giu thai do hoa nha khi giao tiep voi khach hang, dong nghiep
Yeu cau khac (Other Requirements):
Suc khoe tot, co kha nang lam viec duoi ap luc
San sang lam viec theo ca.

Male: above 1m68 /Female: above 1m60, with good-looking appearance
Education:
Graduated from College/University or higher
Experience:
Preference for candidates with work experience in aviation and ramp services
Language skills:
English competency: TOEIC 500 (or equivalent certificate) or Bachelor's degree in English
Preference for candidates with other language skills (Japanese, Korean, Chinese, etc.)
Soft skills:
Careful, honest, responsible, sociable character traits
Exceptional communication and problem-solving skills
Gracious attitude when communicating with customers as well as colleagues
Other Requirements:
Good health conditions, ability to work under pressure
Willingness to work in shifts

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CAREERS WEBSITE

For Booking

Location

8th Floor, Vietjet Plaza 60A Truong Son St.

Tan Binh Dist.

Ho Chi Minh City

Contact us on

Email

careers@vietjetair.com Vietjet Careers

Posted

Aug 26, 2026

Source

Official Careers Website

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