About the job
Job Description
The successful candidate will be a part of the Customer Affairs Department, within the Customer Services & Operations Division
Key Responsibilities
Play an important role in managing and building relationships with SIA customers.
Attend to customer feedback promptly and take actions to restore customer confidence.
Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
Participate in various projects and initiatives to raise customer service standard as assigned.
Requirements
Possess a university degree.
Required to possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
Have a flair for and enjoy writing With 3 to 5 years' working experience in customer service jobs or with work experience in the airline industry will have an advantage.
Note: This will be a 4-years contract position.
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified
About this listing on TraviationX
Customer Affairs Manager is an opening at Singapore Airlines based in SG, first found on Sep 16, 2026. TraviationX found this role on the employer's official careers page and links you straight to it — we never charge for applications or collect them for third parties.