About the job
Job Description
The successful incumbent will be part of the Customer Insights team in our Customer Experience Division. As a Customer Insights Analyst at Singapore Airlines, you will provide insights for internal stakeholders to make business decisions.
Key Responsibilities
Uncover insights that will help the business units with their business decisions, primarily in improving the customer experience or revenue generation.
Manage customized research projects from start to end, from understanding and translating business objectives to research objectives, designing questionnaires, conducting and managing fieldwork to analysis and reporting.
Draw actionable insights from your analysis will be key in your role, being able to present the research findings in a clear and concise manner to the stakeholders.
Familiarise yourself with in-house tools that will help with the analysis and be able to communicate the insights in a clear, concise manner. It is important to have an analytical, curious mind to see beyond what the data is showing at first glance. You will be utilising GenAI-related tools for insights, familiarity with prompting will be an advantage.
Some of the challenges that you will face are translating the business objectives into research goals that will provide clear outcomes, as well as managing multiple projects at the same time.
Requirements
Bachelor's degree in Business, Economics or related field Minimum of 3 years in Market Research/Customer Insights
Experience
in research for quantitative and qualitative projects
Experience
with Voice of the Customer programs is an advantage Meticulous and detailed Able to understand business objectives Competent in Microsoft Office tools e.g. Excel, PowerPoint
Knowledge of GenAI tools and prompting is an added advantage
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
About this listing on TraviationX
Assistant Manager / Senior Customer Insights Analyst is an opening at Singapore Airlines based in SG, first found on Sep 21, 2026. TraviationX found this role on the employer's official careers page and links you straight to it — we never charge for applications or collect them for third parties. Listing tags: Senior.