Customer Experience Agent

Norse Atlantic Airways is a low-fare, long-haul airline headquartered in Norway, transforming intercontinental travel with affordability and convenience. We connect bucket-list destinations in the United States, including New York City, Los Angeles, Miami, Las Vegas, and Orlando to key cities across Europe. We also connect travelers to remarkable locations like Cape Town and Bangkok.

Founded in 2021, we are an ambitious, and fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.

Are you passionate about travel and eager to provide exceptional service to fellow explorers?

As a Customer Experience Agent , you will be the face of Norse Atlantic Airways, ensuring travelers have a smooth and memorable journey. You'll handle customer inquiries and provide top-tier service across various communication channels.

This full-time, office-based role offers the opportunity to work alongside passionate colleagues and gain firsthand insight into how delivering excellent customer service contributes to the success of a global airline.

This position operates in shifts, including equal amount of night shifts, ensuring 24/7/365 global operations.

Your responsibilities will include

Delivering exceptional customer service with a friendly, empathetic attitude;

Respond quickly and efficiently to customer inquiries through various communication channels;

Handle and resolve customer complaints;

Work closely with ground handlers at stations to address any customer-related issues;

Knowing our products inside and out so that you can answer questions;

Support ground handlers at stations with customer related questions.

Requirements

We're looking for someone with a passion for customer service, the ability to work in a fast-paced environment, and a commitment to making every interaction count.

You'll thrive in this role if you

Have excellent communication skills , both written and verbal;

Can quickly adapt to using airline operations software;

Are a problem solver who can think on your feet;

Have a positive mindset

• "can do attitude";

Are fluent in spoken and written English ;

Have the flexibility to work shifts , including nighttime;

Thrive working in a team environment ;

Knowledge in a Scandinavian language, French, Italian or German is an advantage.

Required experience

Experience

in work related to customer experience is an advantage.

We offer

Sky is the limit growth opportunity in dynamic aviation industry;

Monthly salary ranging from 1600 - 1900 EUR (Gross), based on candidate experience;

Explore the world with exclusive travel privileges to all Norse destinations, plus discounted tickets with our partner airlines;

Premium health insurance provided after the probation period;

Gym and wellness benefit, with co-payment for sports activities after the probation period;

Modern office in the city center - Novira plaza;

Inclusive and diverse work culture we bring together talent from over 40 nationalities.

We believe that culture will be our competitive advantage.

Team Norse has identified three core values that we all should live and breathe. They are:

Be inclusive Take ownership Show kindness.