Officer - AO&CS in the Role of Terminal Services, Mumbai
IndiGoAbout the job
Role Purpose
Ensure seamless passenger handling and efficient terminal operations while delivering excellent customer service and supporting on-time flight departures and arrivals.
Key Responsibilities
Manage check-in, boarding, arrival, and baggage service processes.
Assist passengers and resolve service-related queries.
Verify travel documents and ensure regulatory compliance.
Coordinate with airport stakeholders for smooth operational flow.
Ensure adherence to safety, security, and service standards.
Qualification & Experience Graduate in any discipline.
1-3 years of experience in Airport Operations, Aviation, Hospitality, or Customer Service.
Key Competencies Customer Service Excellence Communication Skills Operational Coordination Problem Solving Attention to Detail Teamwork & Collaboration Working Conditions Rotational shifts, including weekends and public holidays.
Airport operational environment.
About this listing on TraviationX
Officer - AO&CS in the Role of Terminal Services, Mumbai is an opening at IndiGo based in Mumbai, first found on Oct 15, 2026. TraviationX found this role on the employer's official careers page and links you straight to it — we never charge for applications or collect them for third parties.