Business Lounge Customer Services Agent

Business Lounge Customer Services Agent (based in Athens)

Division

Commercial

Department

Airports Passenger Experience

Location

Athens International Airport, Spata, Greece

Type of Employment

Full-time, 24/7 in shifts

Deadline

27/9/2026

About us

AEGEAN Airlines, based in Athens, Greece, is a member of the Star Alliance Group since 2010 and a proud winner of 15 SKYTRAX World Airline awards for 'Best Regional Airline in Europe'. Our employees have been instrumental in our success, through seeking to channel their energy and motivation into the challenging industry of aviation, providing services of high standards across all travel stages and contributing to the continuous improvement of our products. We are looking for enthusiastic, talented, and dedicated individuals, who can drive our organization forward.

If you wish to explore the exciting world of aviation, join our team!

About the role

There is currently a job opening for " Business Lounge Customer Services Agent" in Athens International Airport. First impressions count, so a friendly, courteous and efficient person is what we are looking for to meet and greet our customers. If you have a passion for making people feel welcome and take pride in providing outstanding customer experience, this role is for you.

Key Responsibilities

Welcome customers upon entrance and confirm their eligibility for access Guide customers through the product and services offered in the Lounge as well as the available areas and the seats availability Act as the point of reference for customers who need assistance or information about their journey or travel arrangements Demonstrate extensive knowledge of the premises and the airport to make the most suitable recommendations and/or provide precise answers to customers concerning their journey Understand customer's needs and provide them with personalized solutions Demonstrate excellent knowledge of our products offering and our Loyalty scheme Upsell additional services, when appropriate Respond to clients' complaints in a timely and professional manner finding the appropriate solution Liaise with our housekeeping staff to ensure all areas are clean, tidy and fully furnished to accommodate customers' needs Liaise with our catering suppliers to ensure customer satisfaction from the buffet and offerings You fit , if you cover the following

Requirements

Proven experience in customer service will be considered an asset Fluency in oral and written Greek and English Bachelor's degree will be considered an asset Flexible to work on shifts And you have competence

in

Communicating effectively in a structured manner Managing time efficiently and prioritizing tasks Resolving issues with a customer-focused orientation Working collaboratively Thinking in a proactive way Following company's rules and procedures, demonstrating commitment Adapting successfully to changes and working in a flexible way If you pursue your career journey with AEGEAN, on top of a challenging job, we offer:

A working environment where you feel valued and appreciated Excellent career and development opportunities within the organization Flight tickets Private health insurance scheme If this looks like an interesting opportunity for you, send us your application now!

Your application shall contain CV in English language and is to be submitted until September 27, 2026 .

All applications will be treated as strictly confidential.

Please note that only shortlisted candidates will be contacted.

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